For those who missed our recent webinar "Beyond Your Clinical Systems - Clinical Data Points Your Practice Is Missing," the full discussion is now available to watch on-demand.
Our healthcare communications expert Max Pardo-Roques shared valuable insights on critical data points that GP practices are missing from their clinical systems. With over 12 years of experience improving general practice operations across 1,500+ practices, Max revealed how clinical system data only captures what happened, not what should have happened, leaving practices without crucial information for improvement.
Max explored key data blind spots including first-time resolution rates, where one practice found 70% of patient encounters weren't resolved initially; pre-consultation information quality, which wasted over 100 hours of clinical time annually; and appointment appropriateness, with some clinicians reporting 40% of their appointments as inappropriate. He also discussed how failure demand and follow-up patterns significantly impact practice capacity.
The Demand Capacity Optimisation Tool (DCOT) helps practices collect comprehensive data and develop targeted solutions through a transformation grid that identifies specific improvement opportunities without judgement of individual performance.
Watch the full webinar here: https://youtu.be/bVBHIAaitbU
This discussion is particularly valuable for GPs, Practice Managers, PCNs and ICBs looking to enhance their general practice operations.
The webinar is brought to you by the Demand and Capacity Optimisation Tool (DCOT).
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